Refund Policy

Last Updated September 1, 2026 · Version 1.0

At MSM Studio, we are committed to creating high-quality digital products and providing a great customer experience.

Because our products are delivered digitally and access is provided after purchase, all sales are final, except where a refund or other remedy is required by applicable law.

Digital Products
Due to the nature of digital products, we do not offer refunds, returns, exchanges, or cancellations once a product has been delivered or access has been provided, except where required by applicable law.

This includes, but is not limited to:

Google Sheets travel planners
Digital planners
Printable files
PDF downloads
Templates
Digital guides

Before You Purchase
We encourage customers to carefully review each product listing before completing a purchase, including:

Product descriptions
Preview images
Compatibility requirements
Features
Licensing information
Product format and delivery method

If you have any questions before purchasing, please contact us. We're happy to help you determine whether a product is right for you.

Technical Issues
If you experience a verified technical issue that prevents you from accessing your purchased product due to an error attributable to MSM Studio, we will make commercially reasonable efforts to correct the issue, restore access, or otherwise provide access to the product you purchased.

Technical assistance does not constitute a refund and does not create an obligation to issue one.

Nothing in this section limits any remedy that must be provided under applicable law.

Unauthorized Purchases
If you believe a purchase was made fraudulently or without your authorization, please contact the applicable payment provider or financial institution promptly. You may also contact MSM Studio so that we can review available transaction information and cooperate with payment providers or financial institutions as appropriate.

Consumer Rights
Nothing in this Refund Policy limits any rights that cannot legally be excluded under applicable law.

Questions
If you have questions about this Refund Policy or need assistance accessing a purchased product, please contact:
MSM Studio LLC

Email: info@msmstudio.co
Website: https://msmstudio.co

Document Information

Document Title: MSM Studio Refund Policy

Version: 1.0

Effective Date: September 1, 2026

Last Updated: September 1, 2026